Helpware - Customer Support Representative at Helpware


Helpware - Customer Support Representative

Full-Time in Kyiv, UA

What's the most important thing for you?

A friendly team?

An international company?

Growing and developing professionally?

We have all of these!

Brainware - is a business incubator located in San Francisco and Kyiv, that starts companies, builds products and enriches lives and we are looking for a Customer Support Representative to join our project team and work with US-based companies.

Our perfect candidate has:

  • Customer support experience (is a huge plus);

  • Strong written and verbal communication skills and an ability to speak clearly in English;

  • Experience working with CRMs / Zendesk / Talk.Co (as a plus);

  • Experience in Sales (as a plus);

  • Proactivity in identifying new opportunities, solving problems and prioritizing efforts;

  • Ability to learn new processes quickly;

Is it about you? Then check out responsibilities:

  • Customer support via phone calls, email and live chats;

  • Work with information concerning inquiries, confirmations, and complaints;

  • Entering data into a CRM, other online tools, and cloud-based platforms;

Why we love our work (and you will too):

  • Work schedule - full-time position, working hours 4 PM - 1 AM / 6 PM - 3 AM / 9 PM - 6 AM Kyiv time;

  • Downtown Kiev location in a modern office (10-minute walk from Kontraktova);

  • Awesome team;

  • Unlimited food and beverages;

  • Competitive salary linked to UAH/USD rate;

  • Medical insurance (after the trial);

  • Clear career plan in the company to increase your responsibility and salary.